Your Regular Customers Are Coming Back Less Often

Cash Flow Mike archive card for Your Regular Customers Are Coming Back Less Often

A typical situation looks like this. A salon owner opens the appointment book during a meeting with her bookkeeper and recognizes nearly every name. “We haven’t lost our regulars. They’re still coming.” For this hypothetical salon, that’s true. People who used to book every four weeks now leave six

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How Much Cash Should You Hold for Customer Returns?

Cash Flow Mike archive card for How Much Cash Should You Hold for Customer Returns?

A typical situation looks like this. A clothing shop owner has finished a good sales month and wants to place a $20,000 stock order. Her bookkeeper has updated the cash forecast, and the payment seems to fit. “The money’s already in the bank,” the owner says. “Why would we wait?” The bookkeeper asks

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How Much of That Credit Line Can You Actually Use?

Cash Flow Mike archive card for How Much of That Credit Line Can You Actually Use?

A typical situation looks like this. A distributor’s owner wants to approve a supplier order before lunch. Her advisor has the cash forecast open, and it shows the business will need another $35,000 during the next few weeks. The owner points to the bank statement. “We’ve got seventy thousand left o

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The Rate Is Lower. The Payment Is Higher.

Cash Flow Mike archive card for The Rate Is Lower. The Payment Is Higher.

A typical situation looks like this. An owner brings a loan offer to her monthly meeting with the bookkeeper. The bank will replace her business line of credit with a five-year term loan, and the interest rate drops from 12% to 10%. “Two points lower. That’s money we can put back into the business.”

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Before the Shop Sells Workshop Tickets

Cash Flow Mike archive card for Before the Shop Sells Workshop Tickets

Imagine this. A shop owner wants to hold an evening workshop. This is a teaching composite, including the dialogue and financial assumptions, rather than a real client encounter. Customers keep asking how to use the products on the shelves. The owner sees a chance to sell tickets, introduce people t

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Faster Collections Aren’t Extra Revenue

Cash Flow Mike archive card for Faster Collections Aren't Extra Revenue

Imagine this. An owner and her bookkeeper are reviewing a proposal to automate customer payments at a small distribution business. This is a teaching composite; the conversation and every dollar amount are illustrative. The owner has heard that faster collections could put $12,000 back in the bank.

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Should the Business Buy Its Building?

Cash Flow Mike archive card for Should the Business Buy Its Building?

Imagine this. A shop owner brings the bookkeeper a proposal to buy the building the business already rents. This is a composite for teaching, with hypothetical numbers and dialogue, rather than an account of an actual client meeting. The owner has been paying rent for years. Now the landlord wants t

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Online Orders Are Up. The Payout Hasn’t Arrived.

Cash Flow Mike archive card for Online Orders Are Up. The Payout Hasn't Arrived.

Imagine this. A store owner turns her laptop toward the bookkeeper. An online marketplace has brought in orders from customers who have never walked through the shop’s door. “We’ve sold ten thousand dollars. Let’s order the next batch.” This is an instructional composite. The people, dialogue, amoun

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